Refund Policy
Last Updated: May 3, 2025
1. Overview
At Pixio, we strive to ensure customer satisfaction. This Refund Policy outlines your rights as a consumer and the conditions under which refunds may be granted.
2. Consumer Right to Cancel
As a Consumer, you have the right to cancel your purchase and return the Product within 14 days without giving any reason. The cancellation period begins the day after the completion of your transaction.
To meet the cancellation deadline, you only need to communicate your decision to cancel before the 14-day period expires.
For subscription services, this cancellation right only applies following the initial subscription and not upon each automatic renewal.
3. How to Cancel Your Order
To cancel your order, you must inform us of your decision. You can do this by:
- Using our contact form for immediate processing
- Submitting the model cancellation form below
- Making any other clear statement through our available communication channels
4. Model Cancellation Form
To: Pixio, Buyer Support Team
I hereby give notice that I cancel my contract of sale of the following Products:
Ordered on: [Date]
Name of consumer(s): [Your Name]
Address of consumer(s): [Your Address]
Signature: [Required only if submitting on paper]
Date: [Today's Date]
5. Processing Time
Upon receiving your cancellation request, we will acknowledge receipt without delay. Approved refunds will be processed to your original payment method.
6. Contact Us
If you have any questions about our Refund Policy or need to submit a cancellation request, please contact us at naman@pixio.tech.